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The content on Jivo Care (website and mobile app) is for general informational purposes only and should not replace professional medical advice, diagnosis, or treatment. Jivo Care does not directly provide medical services; all consultations are delivered by independent, licensed doctors. Always consult a qualified physician for personalized medical advice.

© 2025 E-Kaaya Healthcare Private Limited | Jivo Care | All Rights Reserved.

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Disclaimer Policy

Disclaimer of Warranties

No Warranties Provided

Nothing in the Terms of Service shall be deemed to provide a warranty or representation (either express or implied) from Jivo Care regarding the control or use of your data. Jivo Care has no obligation to control access to any information, sites, or domains to safeguard public or account holder interests.

"As Is" Basis

You expressly agree and understand that your activities through Jivo Care, including downloading, uploading, transmitting, or distributing any material, shall be at your sole discretion and risk. The services are provided on an "as is" and "as available" basis without any warranty from Jivo Care.

Comprehensive Disclaimer

Jivo Care, its officers, partners, employees, and agents disclaim all warranties, statutory, express or implied, including but not limited to:

  • Implied warranties of title
  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

Third-Party Content & Services

Jivo Care makes no representations or warranties about the accuracy, completeness, or content of any sites linked to this Website, or the services found at this Website or any linked sites. Jivo Care assumes no liability or responsibility for the same.

User Responsibility

You understand and agree that you are solely responsible for any damages or loss of data to your computer, system, or equipment resulting from using Jivo Care services.

Healthcare Services Disclaimer

Any interactions and associated issues with Clinics, Laboratories, and Medical professionals on the Website are strictly between you and the respective service provider. Jivo Care is not responsible for such interactions and associated issues.

Important: Jivo Care is not involved in providing healthcare or medical advice or diagnosis and is not responsible for any outcome between you and the Clinic, Laboratory, or Medical professional you interact with.

No Quality Guarantees

Jivo Care makes no guarantees, representations or warranties about professional qualifications, quality of work, or expertise of any Clinic, Laboratory, or Medical professional.

Service Deficiency

Jivo Care shall not be responsible for any breach of service or service deficiency by any Clinic, Laboratory, or Medical professional registered on the Website.

Medical Liability Exclusion

Jivo Care shall not be liable for any mistreatments, deaths, reactions, infections, or illnesses caused directly, indirectly, in fact or appearance by the use of our platform.

Transaction Completion

We cannot assure that all transactions on the Website will be completed, nor do we guarantee the ability or intent of Clinics, Laboratories, or Medical professionals to fulfill their obligations. We advise you to perform your own investigation prior to selecting any service provider.

Informational Purpose Only

The information and materials available through the Website are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis, treatment, or substitute professional judgment.

Content Responsibility

Jivo Care assumes no responsibility for any user content, Clinic content, Laboratory content, or Medical content that you may post on the website. You are solely responsible for such content.

Independent Verification

Information regarding Clinics, Laboratories, or Medical professionals is for general reference only. You are encouraged to independently verify any information before engaging with any service provider.

Limitation of Liability

You explicitly understand and accept that Jivo Care shall not be liable to you under any agreement for any direct, indirect, incidental, or consequential damages incurred through your use of our services.

Note: Jivo Care assumes no responsibility for users use of services and shall not be liable for consequential, incidental, or special damages, including loss of use, business interruptions, loss of profits, lost revenue, or punitive damages.

Legal Time Limitation

Any cause of action arising out of or related to this Website or its services must be commenced within one (1) year after the cause of action accrues, otherwise such cause of action shall be permanently barred.

Indemnification

You agree to indemnify and hold harmless Jivo Care, its affiliates, members, officers, partners, employees, agents, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including reasonable attorneys fees), arising out of or related in any way to:

1

Your use of the Application and Services offered by Jivo Care

2

Your submission, posting, transmittal or any other use of any Information, Content and/or any other materials or content

3

Your violation of this Agreement

4

Your violation of any law or regulation, or violation of any proprietary or privacy right

5

Your violation of any third party intellectual property right, including copyright, patent, trademark or trade secret

6

Any claim that Your information or submission of any other information or content by You caused damage to a third party

This indemnification obligation will survive this Agreement and remain in effect even after termination of your use of Jivo Care services.

For any questions regarding this Disclaimer of Warranties and Indemnification, please contact our legal team.